Software Engineer

Education

Implemented customer-focused solutions, reducing attrition by 35% and maintaining high satisfaction ratings through structured feedback and issue resolution processes.
Standardized cross-departmental knowledge resources, achieving a 15% reduction in errors and improving accuracy.
Mentored 12 recruits over two years, fostering skills in conflict resolution and instilling a high-achievement culture.
Created a data pipeline that streamlined root cause analysis for customer service issues, reducing response times and enhancing issue tracking by 10%.

Utilized data insights from advanced equipment to make targeted adjustments, increasing customer performance by 40%.
Surpassed sales targets by 25%, leveraging product expertise and personalized customer service to drive higher conversion rates.
Conducted trend analysis to pinpoint client optimization areas and implemented initiatives, improving key performance metrics and overall satisfaction.

Optimized equipment maintenance processes, boosting customer retention by 5% within 4 months by improving reliability and performance consistency.
Conducted preventative maintenance on a monthly basis which resulted in less down time for the equipment
Performed monthly preventative maintenance, reducing equipment downtime by 10% and increasing operational efficiency.
Designed and executed complex data queries, generating insights for cross-functional teams and supporting data-driven decisions.
Partnered with Business Analysts to develop metadata management strategies, ensuring high data quality and facilitating smoother cross-departmental integration.